Portal Business Centres Turn 21
ItΓÇÖs a big deal turning twenty-one ΓÇô especially in the serviced office industry. We were lucky enough to join Portal Business Centres for their recent celebrations as they marked their milestone anniversary.
The Warrington-based company started out back in 1993, when Sallie Maskrey (now director of Portal Business Centres) and her husband Steve discovered the then relatively new concept of serviced office space. They decided it would be the perfect use for a property they owned in Warrington ΓÇô and Portal Business Centres was born.
Twenty-one years later and they now have two centres, providing office space and services for more than fifty business clients.
Speaking about those early days in the 1990s, Sallie said; ΓÇ£It was an exciting time and it was a challenging time. The idea of renting a small office and having use of communal facilities was new at the time, so you have the double challenge of finding potential clients, and also getting them on board with the idea of taking space with you.ΓÇ¥
But the serviced office space industry has evolved considerably since those pre-Google days, bringing with it a whole host of new challenges, as Sallie says:
ΓÇ£There is so much more competition, that you have to look beyond the bricks and mortar to determine what your clients want from your centre. We offer more complementary facilities such as a variety of meeting rooms and concierge services. All clients are treated as the individual businesses that they are and we tailor a bespoke package for each client. We have tried to produce a ΓÇ£menuΓÇ¥ of amenities allowing clients to be selective with what they need, and to reassess their requirements as the business grows and develops within the centre. We continually review what we offer to ensure clients are receiving the most up to date services available, all at affordable prices.ΓÇ¥
And itΓÇÖs not just clientsΓÇÖ expectations of serviced office space which have changed over the last two decades ΓÇô itΓÇÖs the way theyΓÇÖre using it too. Sallie points to the rising popularity of flexible working as an example, describing how Portal has seen an increasing demand for shared office space, hot desking and co-working facilities as a result.
As the industry continues to grow, Sallie hopes that Portal will continue to grow alongside it. ΓÇ£I want to continue growing the business throughout the North West,ΓÇ¥ she says, ΓÇ£and would ideally like about five centres. IΓÇÖve learned an incredible amount over the last twenty-one years, and I know that if we carry on listening to what our clients want and offer the best possible quality customer service for them, then this is achievable.ΓÇ¥
officebrokerΓÇÖs Alastair Maloney joined Portal for their 21st birthday celebrations. He said: ΓÇ£IΓÇÖm delighted to be able to congratulate Portal on such a milestone anniversary. ItΓÇÖs always a pleasure working with Sallie and Kirsty and I look forward to many more years working with the Portal team.ΓÇ¥
A huge congratulations to Portal Business Centres from everyone here at officebroker. We look forward to seeing whatΓÇÖs next.