How is your Netiquette?
Have you ever sent an e-mail in error? With some 2 million e-mails sent globally every second* it is little wonder we sometimes get it wrong. However this may well end up causing offence, embarrassment, annoyance or even result in dismissal.
Read on for some of the most cringeworthy e-mail blunders uncovered by online office space search company officebroker.com, to see how your e-mail faux pas measure up in the grand scale of poor netiquette:
- A company which included 24,000 e-mail addresses in the ΓÇÿtoΓÇÖ box of a message ΓÇô meaning no one read the e-mail as it took too long to scroll down!
- A manager who accidentally sent details of all his employeesΓÇÖ salaries on a company group e-mail. Realising his error, he set the fire alarm off to clear the office before going round and deleting the e-mail from every inbox.
- An IT professional who unwittingly managed to ΓÇÿoutΓÇÖ a pal to his family. Having received a chatty group e-mail from his mate who had moved to New York, he replied suggesting it would be a great opportunity for him to find himself a new man ΓÇô only he had hit ΓÇÿReply to AllΓÇÖ, thus revealing his friendΓÇÖs hidden sexuality to his nearest and dearest!
- Whilst having an e-conversation with a friend, a business man referred to a third friendΓÇÖs wife in a very insulting manner. The e-conversation progressed onto arrangements for a night out which the friend then forwarded on to the third party ΓÇô forgetting the disparaging comment which he had earlier made about this personΓÇÖs wife. Not surprisingly, the planned night out didnΓÇÖt go ahead!
- A police officer who sent an e-mail to her colleagues asking: ΓÇ£who stole my yoghurt out of the fridge? Unfortunately she accidentally sent the e-mail to the entire West Midlands police force and received many a reply includingΓÇª. ΓÇ£Do you need CID? Have you sealed off the area? Has the dog unit been called?ΓÇ¥
With 42 e-blunders happening every minute of the day **, itΓÇÖs no wonder that most of us have had to deal with an e-horror at some point in our working lives and ended up with a red-face in the office.
How do you ensure you donΓÇÖt commit such horrors? Follow these tips for impeccable netiquette:
- Slow down ΓÇô after writing an e-mail give yourself a brief cooling off period before hitting the send button
- When replying to an e-mail ask yourself ΓÇô do you want to just reply to the sender or reply to all ΓÇô hitting the wrong key can cause all sorts of problems
- When forwarding on an e-mail conversation remember to scroll down to ensure that there is nothing in previous e-mails that you donΓÇÖt want the recipient to see.
- Be careful forwarding on ΓÇÿjokeΓÇÖ e-mails ΓÇô your recipients may not always appreciate them, especially if the jokes are offensive in any way.
- DonΓÇÖt write your e-mail ΓÇÿIN CAPSΓÇÖ because the recipient may think youΓÇÖre SHOUTING AT THEM!
- A business e-mail account should not be used for personal correspondence – e-mails from a business account are considered official company communications and they may be monitored.
So stop, think and then think again ΓÇô only when you are sure you are happy with your e-mail and who it is being sent to should you ever hit ΓÇÿSendΓÇÖ.
*Radicati Group (March 06)
** Lycos (March 06)