Serviced Office Provider Wins Customer Service ΓÇ£OscarsΓÇ¥
Excellent customer service has long been an essential ingredient of the serviced office model. But one serviced office provider is leading the way for B2B professional services, after taking top title at the 2013 UK Customer Experience Awards.
Business Environment triumphs
Flying the flag for the serviced office industry at the recent UK Customer Experience Awards, Business Environment was named the best provider of customer service of any UK professional services firm. The company triumphed over some tough competition, including outsourcing giant Capita, to take the title.
Speaking about the award, David Saul, managing director of Business Environment, said: ΓÇ£We couldnΓÇÖt be more delighted with this win. We face stiff competition from several rivals, many of whom are larger and better-known, so we have to compete on customer service. This award is like the Oscars for any company interested in delivering high quality customer service.ΓÇ¥
And thatΓÇÖs not all. Since introducing the Service Excellence Guarantee to ensure great customer service is delivered as standard, Business Environment has risen to 36th place in the Sunday Times ΓÇ£Best Companies to Work ForΓÇ¥ list. So it seems that staff enjoy delivering great customer service ΓÇô especially when the standards they need to achieve are clearly defined.
Achieving award-winning customer service
In fact, Business EnvironmentΓÇÖs Service Excellence Guarantee played a key role in their win. The initiative was introduced last year to ensure that consistently high standards of customer service were delivered across all fifteen of its centres, which together cover almost a million square feet of space.
Secret shopper exercises, staff reviews and customer feedback are all used to ensure that these high standards are achieved. But itΓÇÖs not just company employees who are playing their part in delivering excellent customer service: Business Environment is also keen to get customers involved, setting out the standards in a Service Excellence handbook so they know what to expect.
Excellent customer service essential
ΓÇ£WeΓÇÖd like to congratulate Business Environment on their win, which is thoroughly deserved. IΓÇÖm also delighted to see this award going to the serviced office industry. After all, serviced office teams donΓÇÖt just serve their clients, they represent them too, acting as front of house and greeting their visitors. So this award is also a reassuring achievement and a reminder of the hard work which office providers like Business Environment put in to support their clients.ΓÇ¥
Chris Meredith, CEO @ officebroker.com
From everyone here at officebroker, congratulations to the Business Environment team!