Serviced office provider Basepoint highly commended in customer service awards
Serviced office provider Basepoint Business Centres Ltd has been ‘highly commended’ in this year’s Customer Kings Awards, run by enterprise news source Real Business.
The accolade is presented to companies who have gone the extra mile for customers. Judges were looking for innovation, ingenuity and imagination, along with proof that the service resulted in full customer engagement.
Basepoint, which owns and operates 26 centres throughout the South of England and the West Midlands, achieved the award through their range of added benefits. This includes organising regular local networking events, flexible terms for tenants, and a ‘business portal’ discount scheme.
Real Business’ Charles Orton Jones commented that the company “really does go the extra mile”, adding: “Basepoint has made a huge effort in placing its customers at the heart of the business and created a number of tailored services to try and meet the customers every need. Basepoint really does offer an attractive proposition to small businesses.”
Brian Andrews, Basepoint’s executive director, said:
“Rather than simply housing businesses, we aim to add value by offering a range of services and extras, which our dedicated centre management teams take great pride in delivering. We listen to our licensees needs and have spent a lot of time developing our systems and processes so that we can deliver outstanding service to our clients. This enables their companies to grow and develop, something which is of benefit not only to them, but to the wider economy.”
He adds: “We are delighted to be recognised for our customer service and will continuously strive to improve and build upon our success.”