officebroker.com streamlines enquiry procedures for office providers with latest RJ Metis software
officebroker.com is streamlining the process of managing enquiries by collaborating with RJ Metis, the UK’s leading supplier of serviced office management software.
This process will ensure that the CentreCharge software supplied by RJ Metis to office providers interacts seamlessly with their system.
The new ‘Accept/Reject Upgrade’, which will be linked to existing CentreCharge lead DADI software already in operation at officebroker.com, will speed up the process of handling initial enquiries by automating communications between the two systems.
Normally, enquiries are accepted or rejected via email by providers and then manually updated by officebroker.com consultants, making the process time consuming and open to potential error.
But thanks to the new updates from RJ Metis this step has now been automated, allowing broker and operator systems to ‘talk’ more effectively to each other. As a result, officebroker.com can now get a much faster turn-around on the administrative side, which in turn means more time can be spent with clients.
Ellie Gill, officebroker.com’s Head of Business Development, commented:
“We know how important it is to process enquiries efficiently and obtain a response to that enquiry from providers quickly.
We have been working with CentreCharge’s lead DADI feature for some time now and discussed with RJ Metis the possibility of taking this to the next level and automating this early stage of enquiry management. This new Accept/Reject Upgrade is the result of that development and we hope it will result in an increased level of customer service.”
Justin Harley, RJ Metis Managing Director, added: “This new CentreCharge feature significantly improves business opportunities for both brokers and operators alike.
“Brokers are looking for fast turnaround of enquiries whilst operators are looking to secure more tours: Accept/Reject urls offer precisely that, leading to improved conversion rates and ultimately more business for everyone.”
This new feature is available from RJ Metis on a bespoke development basis for CentreCharge Customer Edition users. Office brokers interested in developing this feature can find out more by contacting RJ Metis directly on 01293 817 134 or email firstname.lastname@example.org.