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Office Space Reviews Reach 1000 Milestone

Office Space Reviews Reach 1000 Milestone
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officebroker.com reaches 1000 client reviews.

Since its launch at the end of 2009, the online review system has grown in popularity as clients and business centre tenants have taken advantage of the facility to express their views and opinions of the office space.

The overwhelming majority of reviews have been mainly positive, with clients often assigning an overall rating of 3, 4 or 5 stars out of 5 and accompanying this score with pleasing comments.

One of the recurring themes of the feedback is the quality of service, with reviewers regularly praising business centre staff for their care and support.

“Everywhere you look – whether you’re buying DVDs or booking a holiday – you’re now faced with feedback from past customers and in many cases, consumers now actively look for feedback from total strangers before committing to buy,” said Liz Yorke, Head of Global Operations at officebroker.com.

“It was a natural step for us to launch our own review platform back in 2009, and since then it has grown massively. We get reviews from clients up and down the country, some who have toured an office or used a meeting room, while others have gone on to take space and then write a review based on early experiences in their new office.

“We do get some poor feedback – it’s inevitable – but we always pass this onto the office provider as it’s often constructive and something that they can work on. Even so, the vast majority of the feedback we get is positive which is a great reflection of the industry.”

The 1000th review came from Anita Harris of Advocating Excellence, who toured a business centre in Lichfield following a recommendation from officebroker.com’s Kaz Yaqub, and gave it the full five out of five rating. Writing her review after the tour, she said that the offices had a “lovely buzz” and paid particular attention to the staff.

“I recently toured a couple of offices here,” she said. “There is a warm welcome from the reception staff as soon as you enter. Guy Gibson the facilities manager was friendly, informative and has been extremely helpful throughout the process.

“The whole building is lovely – modern, bright and airy with lots of green space around it and Lichfield town centre just next door.”

Positive client reviews are now a prerequisite for any office provider wishing to enter officebroker.com’s Business Centre of the Month Award, with the criteria calling for at least three client reviews and supporting case studies of good customer service from the on-site team.

The online review form can be found on every building profile page on officebroker.com via the orange ‘Write your own review’ button, and over recent months improvements have been made to the online form to make it quicker and easier to use.

This has helped to encourage yet more reviews and as a result, feedback is sent on a daily basis. Up to a dozen reviews can be received in any one day which just goes to show how the importance of honest, genuine feedback certainly is catching on across the industry.

Read Anita’s review in full here.

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Author: | September 30, 2011 | 0 Comments

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