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Langstone LEAPs to Support Local Learners

Langstone LEAPs to Support Local Learners

For the second year in a row, a business centre based in Langstone in Hampshire has agreed to support the Learning, Excel, Aspire Programme (LEAP), which uses interactive workshops to bring business and education closer together to promote work skills, employability and improve self-confidence.

Organised by the Portsmouth & South East Hampshire Business Education Business Partnership (EBP), the initiative is supported by Langstone Technology Park who offer a team of business mentors to work alongside a group of students, aged 13 – 14, from local secondary school Havant Academy.

A shortlist was drawn up from students who had applied to participate in the programme, resulting in 12 successful candidates, based on their enthusiasm for the scheme and their ability to show what they wanted to gain from it.

The group were invited to Langstone Technology Park last week to kick off the schedule of five workshops and find out what the upcoming sessions would involve.

The mentor group consists of Debbie Jenkins (HR Manager), Shirley Cuthbertson (Business Excellence Manager), Mitch Avis (Corporate Account Manager) and Stuart Adamson (Finance Manager).

HR Manager Debbie is once again impressed with the participants taking part this year. She commented: “With so much in the media about youth unemployment and skill gaps, this programme offers students a fantastic opportunity to learn more about the world of business in a practical, challenging and exciting way.

“It is however so much more than just something they can put on their CV; it helps them with problem solving, it shows the importance of team work and fingers crossed, it boosts their confidence and prospects for the future.”

Commenting on the scheme, Jess Memery, Business Development Manager at EBP said: “EBP is delighted that Fasset is continuing their involvement in the LEAP and we are very excited about the challenges and learning opportunities being created for local students.”

In other news, Hampshire-based Langstone Technology Park has also achieved its third consecutive annual increase in customer satisfaction, reaching an impressive 92%, marking an increase of 1% from the previous year.

The survey is now in its third year and was circulated to tenants during the months of August and September.

28 questions were posed to clients, covering a range of service-orientated subjects including overall satisfaction of the service provided by Langstone staff, the effectiveness of improvements made since the last survey, and to understand what else is required to raise the bar on standards yet again.

Commenting on the feedback, Gary Medlow, Managing Director of Fasset Ltd, the company that operates Langstone, said:

“This measurement at such a ground level is absolutely key when quantifying our performance and establishing areas where improvements are needed.

“To have gone from 87% to 92% in 3 years is just fantastic. We have implemented many initiatives to improve the customer experience by tackling issues at root cause. We gave our staff more training and empowerment which has paid off ten-fold as teams averaged 97% for professionalism and approachability. We have introduced health and lifestyle initiatives like bootcamp; improved the restaurant area to enrich recreation time; and opened an onsite pre-school nursery to help working parents.

“Around 3,500 employees do business each day at Langstone Technology Park and to our credit we are currently at a record occupancy level. Our biggest challenge therefore will be not just maintaining this level of service delivery but enhancing it – but I am confident that we will.”

Among the key findings, 95% of respondents said they would recommend the centre to a business colleague looking for office space, 99% feel safe when working onsite, and 99% were satisfied with the Reception areas.

Find out more about Langstone Technology Park online at officebroker.com.

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Author: | November 2, 2011 | 0 Comments

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