Know your Netiquette: email blunders to make you cringe
Sending an email in error can be a minor embarrassment ΓÇô or it can cost you your job. Yet, with some two-million emails sent globally every second* itΓÇÖs no wonder that most of us have, at some time, forgotten our netiquette and committed an email faux pas which has ended up causing offence, embarrassment, annoyance or even got us the sack.
officebroker.com – the UKΓÇÖs leading online broker of office space works with over 90% of the UKΓÇÖs serviced office space providers and landlords and has access to thousands of office workers and business across the country.
Here, the company reveals some of the most embarrassing email blunders it has come across:
- A Business Manager who accidentally sent details of all his employeesΓÇÖ salary on a company group email. Realising his error, he set the fire alarm off to clear the office before going round and deleting the email from every inbox.
- An ad agency which received a request from a client whose company manufactured mobility equipment to: ΓÇ£Produce a brochure about our ΓÇÿwa*king aids.ΓÇ¥
- Following a sick day, an employee who sent an email to a friend explaining his illness was due to ΓÇÿclass AΓÇÖsΓÇÖ. Unfortunately, he sent it to everyone in his company including the senior management. He now works elsewhere!
- A company which included 24,000 email addresses in the ΓÇÿToΓÇÖ box of a message. Many intended recipients probably never got to the actual message because it took them so long to scroll down to it!
- An IT professional who unwittingly managed to ΓÇÿoutΓÇÖ a pal to his family. Having received a chatty group email from his mate who had moved to New York, he replied suggesting it would be a great opportunity for him to find himself a new man ΓÇô only he had hit ΓÇÿReply to AllΓÇÖ, thus revealing his friendΓÇÖs hidden sexuality to his nearest and dearest!
Advice from officebroker.com
- Whilst having an e-conversation with a friend, a business man referred to a third friendΓÇÖs wife in a very insulting manner. The e-conversation progressed onto arrangements for a night out which the friend then forwarded on to the third party ΓÇô forgetting the disparaging comment which he had earlier made about this personΓÇÖs wife. Not surprisingly, the planned night out didnΓÇÖt go ahead!
- A police officer who sent an email to her colleagues asking: ΓÇ£who stole my yoghurt out of the fridge? Unfortunately she accidentally sent the email to the entire West Midlands police force and received many a reply includingΓÇª. ΓÇ£Do you need CID? Have you sealed off the area? Has the dog unit been called?ΓÇ¥
With 42 e-blunders happening every minute of the day **, itΓÇÖs no wonder that most of us have had to deal with an e-horror at some point in our working lives.
Email is by far our preferred means of communication but the key to successful netiquette is to:
- Slow down ΓÇô after writing an email give yourself a brief cooling off period before hitting the send button
- When replying to an email ask yourself ΓÇô do you want to just reply to the sender or reply to all ΓÇô hitting the wrong key can cause all sorts of problems
- When forwarding on an email conversation remember to scroll down to ensure that there is nothing in pervious emails that you donΓÇÖt want the recipient to see.
- Be careful forwarding on ΓÇÿjokeΓÇÖ emails ΓÇô your recipients may not always appreciate them, especially if the jokes are offensive in any way.
- DonΓÇÖt write your email ΓÇÿIN CAPSΓÇÖ because the recipient may think youΓÇÖre SHOUTING AT THEM!
- A business email account should not be used for personal correspondence – emails from a business account are considered official company communications and they may be monitored.
So stop, think and then think again ΓÇô only when you are sure you are happy with your email and who it is being sent to should you ever hit ΓÇÿSendΓÇÖ.