Crash! Outdated Tech Causes Fury in the Office
You know that feeling. YouΓÇÖre up against the clock; youΓÇÖve almost finished that report for your boss. Just a couple more minutes and youΓÇÖll be pressing print and taking a well-earned tea break. Then it happens. The screen freezes; an error message appears, and itΓÇÖs goodbye report.
If this has ever happened to you, you probably wonΓÇÖt be too surprised to learn that, according to a recent survey, crashing computers are the biggest cause of desk rage among office workers.
But despite ΓÇô or because of ΓÇô ever-improving technology, this is one office-based frustration which is actually getting worse.
The new home-work divide
You might say that ever since they were invented, computers have been causing office workers grief. And youΓÇÖd be right. But thereΓÇÖs a broader story here about growing frustrations with office tech.
As Dave Coplin, MicrosoftΓÇÖs Chief Envisioning Officer, points out in his book Business Reimagined: Why work isnΓÇÖt working and what you can do about it, todayΓÇÖs office workers typically have better tech at home than we do at work.
Picture the scene:
At home, you have an ipad, fibre optic broadband and a lightweight MacBook. In the office, you sit behind a monitor so chunky it takes up half your desk, hammering away at a keyword with half the letters worn away. The internet is so slow you can take a coffee break, come back and itΓÇÖs still loading the page you want.
ItΓÇÖs not an uncommon situation.
While retro might be cool right now, that doesnΓÇÖt extend to office tech. Nobody wants a return to the office tech of the eighties ΓÇô not when theyΓÇÖve got twenty-first century deadlines to meet.
As people become increasingly quick to adopt new technology at home, the gap between office tech and personal tech will continue to grow, creating a more frustrated workforce than ever before. And weΓÇÖre already experiencing ΓÇ£desk rageΓÇ¥ on average twice every day.
ItΓÇÖs tricky ΓÇô tech overhauls can be complicated and costly to implement, and companies have always been wary of the unknown threats which new tech could pose. ThatΓÇÖs understandable. But while practices like Bring Your Own Device (BYOD) will go some way to addressing the issue, it could be time for employers to seriously re-evaluate their tech plans for the office.
The flexible advantage
This is one area where businesses with a more flexible approach actually have the advantage ΓÇô particularly those which make use of serviced office space.
An increasing number of these spaces are providing a hi-tech infrastructure which makes it easier for tenants to update and upgrade their office tech.
As tech development and adoption rates get ever faster, thatΓÇÖs a must-have for businesses that want to stay competitive ΓÇô not to mention minimising employee frustrations.
After all, as Gen Z head into the office, tech-ed up to the hilt, the need for up-to-date devices and software will be more important than ever before.
Crashing computers and snailΓÇÖs pace internet ΓÇô or super-speedy devices and slick software? WhatΓÇÖs your experience of technology in the office?
Image by youngthousands via Flickr.