officebroker.com Business Centre of the Month: October 2011
The Brook House team with their award certificate: Jay Dave & Delia Baverstock
Stylish and contemporary, Brook House is located in the heart of Uxbridge and provides a top-flight work environment for clients with exceptional support from the on-site management team.
Following a recent refurbishment, the centre has attracted higher levels of demand and as a result, a further 19 new offices were constructed – which are now filling fast.
According to officebroker.com’s Marcus Shelton, who visited the centre earlier this month, the centre is smart, professional and of the very highest standards, offering a superb yet cost effective option to clients and befitting a Business Centre of the Month Award winner.
“It’s easily one of the best in the area,” said Marcus, following his visit to the centre earlier this month. “High standards, ultra-modern, unbranded, ample parking… they’ve got it all, and friendly staff who are all lovely and will happily bend over backwards to accommodate clients in any way.”
“What more can I say?” he added. “Can we move there?”
The team consists of Commercial Manager Jay Dave and Centre Manager Delia Baverstock (pictured right), and it is their commitment to their clients that not only helped the centre to secure this monthΓÇÖs award, but also leads to a successful business environment with content, long-term clients.
Brook House – Ranola Properties Ltd
A number of clients have volunteered feedback on their tenancy at Brook House, including Sam Baker from ITV Studios, who says that the customer service and assistance offered is “extremely helpful, flexible and accommodating”.
When Sam’s team had to move suddenly and unexpectedly from their previous office, she says that the Brook House staff reacted quickly and Delia even came in on Good Friday to meet Sam and oversee the viewing.
“Arrangements were made extremely quickly and efficiently over the Bank Holiday weekend,” she said. “That service at such short notice was impressive. Since arriving, Jay and Delia have been extremely helpful, flexible and accommodating in dealing with our various requests and the filming requirements, that arise unexpectedly but so frequently in our business.
“Nothing seems to faze them and they deal with all requests in such a friendly and efficient manner,” she added.
So committed are the team that, according to Commercial Manager Jay Dave, it doesn’t stop at weekends or Bank Holidays. “We’ve come to the rescue in our pyjamas on a couple of notable occasions!” he said.
Commenting on the relationship with their clients, he added: “We know every person in our properties by name, and we’re more than happy to do whatever it takes to help them develop the perfect working environment.
“We get a real sense of satisfaction seeing our clients grow and expand their operations, and we’re not averse to rolling our sleeves up to help them with the physical aspects of business growth – rather than moving on, most of our clients simply expand their space as and when they need to.”
Commenting on becoming officebroker.com’s Business Centre of the Month Award winner in October, he added:
“We are delighted to be named Business Centre of the Month. Ranola Properties Ltd is a small independent centre operating in a competitive market. We have various sized companies at Brook House, we treat everybody the way we’d like to be treated ourselves and we’re totally dedicated to looking after our clients.
“You can’t get much better customer service than that.”
Find out more about Brook House online at officebroker.com, or contact 0800 111 6 444.
Further details about officebroker.com’s Business Centre of the Month Award are available here.