officebroker.com Business Centre of the Month: November 2011
L-R: Mark Grant & Matt Fielden (MWB), Chris Meredith & Simon (officebroker.com) & Paul Swift (MWB)
A company that needs no introduction, MWB Business Exchange is one of the largest serviced office providers in the UK with a prestigious portfolio of business centres providing over 18,000 workstations, the majority of which are located in Central and Greater London.
Pictured right: General Manager of MWB, Mark Grant, with Matt Fielden (2nd from left) and Paul Swift (far right), receiving the Business Centre of the Month Award from officebroker.com’s Head of Sales, Chris Meredith, & Simon Jones.
NovemberΓÇÖs Business Centre of the Month Award winner is MWB’s prestigious Knightsbridge location, a top of the range business centre based within a period property dating back to 1910 that was formerly home to the 4-star Basil Street Hotel. Elegant, stylish and exuding class at every level, the building has been sympathetically refurbished and the office space conforms to the highest of standards.
Central London Account Manager Rebecca-Jane Strawford nominated the centre based on the efficient working relationship she has with the team, their high level of fit-out and the consistently positive feedback she receives from clients about the Knightsbridge location.
Following a recent visit to the centre she described the space as “boutique high-end offices” and praised the “dedicated and committed team” who look after their clients with attentive but non-intrusive service. “They have penthouse space and even their own personal concierge service,” she added.
MWB – Basil Street, Knightsbridge
Rebecca’s sentiments are echoed by clients who have visited or relocated to the centre.
One client wrote to thank the team for their “kind hospitality and professional service”, while Alka Patel from Asante Capital Group LLP said that the offices are “professionally run, creating an excellent working environment”, adding: “We have found the staff to be extremely helpful and very friendly with a consistent standard of service provided throughout, from reception staff to finance department.”
Chris Meredith, head of UK Sales at officebroker.com, selected the centre as this month’s winner for a number of reasons but in particular because he was particularly impressed with the efficient nature of the Knightsbridge staff, as well as the wider MWB sales team.
“They’re always very efficient and our London team have developed a very strong and productive relationship with the MWB team, meaning that communications flow freely and our clients get the best possible result quickly and easily. They always provide feedback promptly and will work with the client to accommodate their requirements.
“MWB Knightsbridge is a classic example of how it’s done,” he added. “Well done guys – you deserve it!”
This ethos is shared by MWB and according to Mark Grant, General Manager at MWB Business Exchange, this level of communication is vital to ensure that clients have the best possible experience and ultimately find the most suitable workplace for their business.
MWB – Basil Street, Knightsbridge
He says it is also a reflection of the “great working relationship” that MWB share with the officebroker.com team.
“Our regular communication and close relationship with the team at officebroker.com ensures that the client journey is an easy one, with everyone involved aiming to exceed the client’s expectations in a friendly, professional and efficient manner,” said Mark.
“We aim to be the most desirable provider in this area by ensuring our clients’ experience from enquiry to move-in and beyond is attentive, above expectation and consistent in putting their business at the forefront of everything we do.”
Commenting on receiving the award, he added: “This is a fantastic accolade from one of our key business partners and we’re delighted to receive this recognition. It compliments feedback from our existing clients and confirms our position as a key provider within the Knightsbridge and West End serviced office market.
“Our Basil Street property delivers an exceptional balance of quality, professionalism and value within this high end market and our dedication to service and attention to detail makes this centre an example of ‘excellence’ within the industry.”
One of the new Signature Offices at MWB Knightsbridge
The Knightsbridge centre is also part of MWB’s new ‘Signature Office’ scheme, an initiative that responds to clients’ wishes to take control of their space and ‘wow’ their visitors, by allowing them to design and create their own bespoke space. The approach brings a new level of flexibility to the Knightsbridge centre and enables clients to break out of the ‘one size fits all’ approach. Read more about the new Signature Office scheme here.
As Business Centre of the Month winner in November 2011, the Knightsbridge centre will receive a free Video courtesy of officebroker.com along with a certificate, award logo and homepage promotion.
Find out more about MWB – Knightsbridge online at officebroker.com, or contact 0800 111 6 444.