officebroker.com Business Centre of the Month: July 2010
3 Lloyds Avenue team: (L-R) Emily Neil, Amy Burke, Victoria Fryer, Laura Burton
The officebroker.com Business Centre of the Month award celebrates serviced office centres that deliver exceptional levels of service and generate a positive business community.
Excellent customer service aside, interaction with their officebroker.com Account Manager and an active online profile are also important factors in achieving this award, and since April 2010, officebroker.com has been singling out centres that satisfy these criteria to the standards set by Jim Venables, officebroker.com Managing Director and award judge.
“Those that provide excellence from the top down – this is what our Business Centre of the Month award is all about,” commented Jim, with reference to the award scheme.
“Serviced offices are, after all, home to thousands of business of all shapes and sizes – including many start-ups and SMEs,” he continued. “Those that generate and maintain a positive environment in which these businesses can flourish should be recognised and praised – this is exactly what our award does.”
And that is exactly what JulyΓÇÖs winner has demonstrated.
3 Lloyds Avenue – a business centre located right in the heart of the City of London – is one of four locations operated by serviced office provider, Esselco Services.
Esselco Services: 3 Lloyds Avenue, City of London
“I’m delighted to award 3 Lloyds Avenue with our Business Centre of the Month award,” commented Jim Venables. “This is a really impressive and professional centre that provides a superb environment for business, with top-class staff and an excellent support network.”
Testament to the quality of service provided by the staff are a number of client reviews, which have been written by clients who have either toured or rented space at the centre. The reviews praise staff for their helpful attitude and also the building’s “impressive” facilities.
Following a tour of the office in February, Mark Bolton from Polestar PLC gave the centre top marks and commented on the facilities, particularly the breakout areas and roof terrace, by likening them to “Apple’s Palo Alto office”.
More recently, tenant Ben Potter from ASPone commented that the staff are “professional, and respond quickly to any ad-hoc requests”, adding that he “would be lost without them.” Terry Farr from Claremont Forbes added to this, saying that he found the staff “very flexible” when his company required extra space, adding: “We couldnΓÇÖt imagine working anywhere else.”
One of the points that Jim picked out was the way in which office tours are conducted with potential clients at 3 Lloyds Avenue.
The office tour is a crucial part of the search for new office space, and tours are only carried out by Commercial Manager Amy Burke (pictured, second from left). Amy also manages the building and therefore has in-depth knowledge of the space and facilities available.
“We’re always confident that our clients will have a great tour and be suitably impressed by the service as well as the building itself,” commented Jim.
The roof terrace at 3 Lloyds Avenue, overlooking the Gherkin and the City of London
Clients that proceed to take space at 3 Lloyds Avenue have Amy’s support every step of the way – from signing the agreement and small everyday queries, right through to expanding their office space.
As commented by Esselco’s Matt Davies, this is an important factor. “Our relationship with our clients means we know what is important to them,” he said, “and we know that it is the personal touch and attention to detail which makes the difference between a good and an outstanding business centre.”
Aside from maintaining excellent communication with their clients, the Esselco team stay in contact with their officebroker.com Account Managers through a variety of channels. This constant communication and flow of information means that officebroker.com always has the latest developments, and therefore the clients’ needs can be more easily met.
In addition, the building profile pages on officebroker.com are always kept well up to date by the Esselco team, with accurate descriptions and professional photographs.
“The Lloyds Avenue profile page is a great example of how it should be done,” commented Jim. “The photos are of a very good quality, and of course the list of 5-star client reviews adds great content to their profile. The fact that their clients are willing to put pen to paper about their experience with Esselco says it all.”
The building itself has been optimised to provide clients with a quality serviced office experience, including shared space and hot-desking facilities, along with maximum breakout space and a kitchen on every floor.
Cutting-edge design and modern break-out space at 3 Lloyds Avenue
Matt commented that as a young company, the vision of Esselco has been to “develop a unique brand”, with the focus on “delivering great customer service in high quality buildings with cutting edge design.”
This vision has certainly carried through to each of Esselco’s centres.
Along with the key benefits such as facilities and support from the staff, 3 Lloyds Avenue offers a number of unique ‘little extras’ that add to the work culture and experience. This includes a Nintendo Wii that tenants can use at any time, freshly ground coffee on every floor, office chairs with lumbar support, and private phone booths for confidential phone calls.
Since the property underwent a full refurbishment, many environmentally-friendly elements have also been introduced. These include sustainable bamboo decking on the outside terrace, individual temperature-controlled offices, and bicycle racks to encourage more sustainable transport methods. Shower facilities are also provided for tenants that cycle to work.
Commenting on achieving officebroker.com’s Business Centre of the Month award, Matt said:
“The team at Lloyds Avenue and across Esselco’s Centres are 100% committed to creating a friendly and professional business environment where our clients businesses can thrive. We are extremely proud to have No 3 Lloyds Avenue chosen as officebroker.com’s Business Centre of the Month.”
The team will now receive a free office video tour for use on their officebroker.com profile page and their own website, a certificate, award logo, and entry into officebroker.comΓÇÖs Business Centre of the Year award.
Visit the online profile page for further details about 3 Lloyds Avenue, or contact the Central London team at officebroker.com on 0800 111 6 444, who handle enquiries for this award-winning centre.
Pictured L-R: Emily Neil – Service Coordinator; Amy Burke – Commercial Manager; Victoria Fryer – Assistant Commercial Manager; and Laura Burton – Service Coordinator.