officebroker.com Business Centre of the Month: January 2012
Debra and Heather of Forsyth House
With 5* ratings across the board, the Grade A listed Georgian Forsyth House Business Centre has repeatedly provided a first class service to dozens of officebroker.com clients. The Centre provides businesses with a central location which includes access to local transport links and a wealth of nearby bars, cafes and restaurants.
Having worked closely with Forsyth House Business Centre on a number of occasions, officebroker.com Consultant, Alastair Maloney, has a first-hand experience of the services on offer:
ΓÇ£Forsyth House is a great centre in a great location. Forsyth itself is a very good provider operated by good people who are just brilliant on customer service. With a fantastic infrastructure that runs all the way through the business, Forsyth are first class at supporting a range of clients from small start-ups to major organisations.ΓÇ¥
Forsyth House Business Centre was selected as JanuaryΓÇÖs Business Centre of the Month thanks to the central location of the visually stunning offices, not to mention the wealth of services on offer to all clients. However, it is the role of Centre Manager, Heather Conkey, and Customer Service Representative, Debra Baird, which has set the George Street office space apart from the rest.
Forsyth House Business Centre in Edinburgh
Project management specialists, Burnley Wilson Fish, have been based in the Forsyth House Centre for over 10 years. Senior Associate, Ken Brown, insists that the customer service provided is second to none:
ΓÇ£Heather and Debra are extremely helpful and go above and beyond the call of duty to ensure my business needs are met. Nothing is too much trouble for them.ΓÇ¥
Dozens of clients have gone on to echo these enthusiastic sentiments, impressed not just by the qualities of the centre itself, but of the staff who operate the services within.
ΓÇ£My confidence (in renting this office) has been repaid many times over as the centre staff, in particular Heather and Debra, have been nothing short of first class,ΓÇ¥ says Paul Manson, Manager of the Vital Smile Clinic. ΓÇ£They could not be more helpful and regularly go above and beyond the call of duty to be honest.
ΓÇ£Finding the balance between being extremely warm and friendly whilst maintaining high levels of professionalism is easier said than done. Well, itΓÇÖs standard practice here. On behalf of all within our company, I would like to take the opportunity to publicly thank Heather and Debra for running such a steady ship. I would highly recommend any company to use this centre.ΓÇ¥
Meeting Room at Forsyth House
For Centre Manager, Heather Conkey, customer satisfaction is a vital component of the service provided at Forsyth House. The recognition she and her staff have achieved through this award is a welcome sentiment that reflects their culture of excellence.
ΓÇ£We at Edinburgh recognise that in a truly people-oriented customer service industry such as ours, where competition is high, to be recognised in this way is a tremendous achievement,ΓÇ¥ says Heather. ΓÇ£We feel very proud to have received this award as it underpins all our hard work and commitment.
ΓÇ£Building relationships with our clients, exceeding their expectations and treating everyone as we ourselves would like to be treated are our main areas of focus. The feedback received in our client reviews would indicate that this is indeed the case and we will continue to use this feedback to build on our success.ΓÇ¥
Forsyth House Reception Area
Heather goes on to say: ΓÇ£I cannot commend highly enough the officebroker.com team responsible for the Edinburgh area. The team, comprising of Alastair Maloney, Alex Williamson, Daniel McLeod, Gerard Richards and Tom Stiles, go out of their way to provide assistance and support and are always on hand with advice and guidance. Their level of professionalism is second to none, as is the quality of leads provided. The team are always very friendly and approachable and nothing is ever too much trouble.
ΓÇ£I would not hesitate to recommend officebroker.com and being chosen as Business Centre of the Month by such a prestigious dedicated office space expert is a fantastic accolade, not just for the Forsyth Edinburgh team but for all the Forsyth Centres who work hard to offer the very best in customer care.ΓÇ¥