officebroker.com Business Centre of the Month: December 2011
The team: (L-R) Ann Connell, Tracy Vickers & Amy Richman
One of two business centres operated by the Serviced Office Company, Imperial Court is housed within an impressive glass-fronted building in Salford Quays, Manchester.
Opened just two years ago following the completion of an extensive ┬ú2.5 million refurbishment, the centre is stylish and contemporary with a very high standard of space. The environment has been left unbranded and would appear to the outside eye as any other conventional office building; but what sets this centre apart is their flexible approach, excellent fit-out (complete with Herman Miller furniture), and the dedicated team of Tracy Vickers, Amy Richman and Ann Connell.
The team have impressed their officebroker.com Account Managers as well as Chris Meredith, Head of UK Sales at officebroker.com, who recently had the chance to catch up with Tracy at last month’s BCA event.
Imperial Court, Serviced Office Company.
“Tracy is just brilliant,” said Chris. “She works really well with our team and is very committed to the centre, always working hard to bring in new business and maintain a high level of customer service for her clients. This is really paying off now as they have seen demand increase over the past year to the point where they are expanding their space and opening another new floor next year.
“As well as a very positive sign amidst all the economic gloom, this development and expansion is great news for both Serviced Office Company and our industry as a whole. Imperial Court is a first-class centre with a fantastic team to match, and they really deserve this recognition for all of their hard work and success.”
The team has received numerous endorsements from clients who echo these sentiments, among them Phil Sheridan of POWER Engineers Inc.
“When POWER Engineers picked Greater Manchester as the location for our new UK office there was an overwhelming number of serviced office locations to choose from,” said Phil. After visiting numerous office locations, he said that they eventually chose Imperial Court for its combination of “clean, modern facilities, great location and competitive pricing”, adding:
Reception at Imperial Court.
“What really made the decision easy for us was the customer service. The staff is very friendly, accommodating and willing to go the extra mile to ensure their clients are well taken care of. They are continually looking for ways to increase the value they bring and the options and services they offer.”
The retainment rate of the centre currently stands at 95% and according to Centre Manager Tracy, the 5% loss has only been down to relocation or funding loss by companies. She believes that this is down to numerous factors, the most significant being the professional unbranded work environment along with their exemplary customer service.
“Our clients are our business and therefore we always do our best for them,” said Tracy.
“We offer a very high level of customer service to all of our clients and always have time for every person in the building, whether it’s finding solutions to little problems or attending the office at weekends if there has been a problem, so that their businesses are not affected the next working day.
“I am very proud of our centre and the staff who help me run it,” Tracy added. “We have worked hard for the past two years to get the centre on the map and occupancy increased, so it was great to hear that Serviced Office Company, Imperial Court had won Business Centre of the Month and a pat on the back for the staff.”
Find out more about Imperial Court online at officebroker.com.