officebroker.com Business Centre of the Month: December 2010
Thorpe Park team L-R: Jay – Client Services Manager; Rachel – Centre Manager; Rae – Centre Sales Manager
Located in the acclaimed Thorpe Park commercial development on the eastern edge of Leeds, icon Business CentresΓÇÖ Thorpe Park is an innovative and sustainable centre based within the UKΓÇÖs highest BREEAM rated office building.
The property boasts impressive sustainable details such as a green roof, thermal storage, wall tiles made from recycled mobile phones, and even bat boxes. But rather than bolting these features onto a conventional design, the whole site was built from scratch with sustainability and efficiency in mind, which resulted in a property that produces 80% less carbon emissions than standard office buildings.
As well as being less harmful to the environment, the site is also significantly cheaper to run than less optimised properties, thanks to its intelligent design and energy efficient heating and cooling systems.
Thorpe Park team
Sustainability aside, one of the key factors of the business centre that attracts new clients and satisfies existing tenants is the on-site management team. Consisting of Centre Manager Rachel, Client Services Manager Jay, Centre Sales Manager Rae, and Client Services Assistant Sophie, the team have been praised by clients for regularly going the extra mile.
icon Business Centres – Thorpe Park, Leeds
Client Tony Preston from Mobile Safety Solutions Ltd commented that the team are “professional, courteous and helpful”, adding: “They make it seem as though they are more than just centre employees, more an extended part of your business.”
Ben Thompson from Orangewheels Limited added to this, by commenting on the professionalism of the staff.
“As for the staff, what can I say… Polite, professional, happy, well dressed and generally one of the main reasons why we will be looking to extend our contract here for at least another year or so. Do I recommend icon to any new businesses? Of course I do!”
As one of the criteria of becoming officebroker.comΓÇÖs Business Centre of the Month, it is important that the business centre team works well with their account manager at officebroker.com. This is to ensure that communication flows freely between parties, allowing the client to receive accurate and updated information to help them reach an informed decision on their new office space.
Account Manager at officebroker.com Craig Stewart, who works with the Thorpe Park centre, was highly complimentary of the team. “They are a fantastic bunch, hardworking and really customer service focused,” he said. “I would definitely have no hesitation in sending any clients here.”
Thorpe Park is at the cutting edge of sustainable design and energy efficiency
Having successfully worked with icon Business Centres for several years, Managing Director of officebroker.com, Jim Venables, commented that Thorpe Park is an “excellent barometer” for the serviced office industry.
“icon Thorpe Park is at the cutting-edge of sustainable design, and itΓÇÖs a great addition to the serviced office industry,” he said. “The centre itself is very well-run and the client feedback speaks for itself – the team look after their clients extremely well and I know that we would have no problem in recommending icon Thorpe Park to any of our clients.”
Mark Proctor, Joint Managing Director of icon Business Centres, said that the icon Leeds team have successfully hit their sales, operations and customer service targets, and “continued to impress” management, suppliers and clients throughout 2010.
“As well as attracting new clients to serviced offices for the first time, rather pleasingly we have secured and most importantly retained, a large number of 2nd and 3rd generation business centre users,” he said. “Such clients know what they want, and the autonomy given to the Leeds team has enabled them to design bespoke packages to satisfy these specific clientsΓÇÖ needs.”
Thorpe Park, Leeds
Mark added: “This award is a huge compliment to Rachel and her team, and is testimony to their flexible approach and commitment over the last 12 months.”
Centre Manager Rachel Baynes commented that the team are “thrilled” to receive the award.
“The award is a tribute for all the hard work of the team here on site, and sets the precedent for moving forwards in 2011,” she said. “We have an innovative building, an established team and a great set of clients that all help to create a unique atmosphere for anyone entering the building.
“The progress and development of the centre over 2010 has been rewarded with this accolade. I would personally like to thank each member of the team for their professionalism and exemplary Customer Service, which has fast become synonymous with the icon brand.”
Find out more about icon Thorpe Park online at officebroker.com, or contact Craig Stewart on 0800 111 6 444.
As winners of DecemberΓÇÖs Business Centre of the Month, icon Thorpe Park will receive a free video, certificate, award logo, homepage promotion and additional PR from the officebroker.com team.
Find out more about officebroker.com’s Business Centre of the Month award here.